Frequently Asked Questions

No, registration is completely free. You don't pay anything to create an account, list products, or maintain your store. We only earn a small commission when you make a successful sale.

Anyone who makes authentic, origin-based products in India can sell on Homebethe. This includes farmers, artisans, women's self-help groups, MSME units, home-based food makers, tribal producers, and small businesses. Big global brands aren't our focus — we exist for Bharat's small producers.

No, a smartphone is enough. Our seller panel is fully mobile-responsive — you can manage everything from your phone. A dedicated mobile app is also coming soon.

If you have all your KYC documents ready, you can register in 2 minutes, complete KYC in 15 minutes, and get approved within 24-48 hours. After approval, you can start adding products and selling immediately.

Currently, Homebethe focuses on the Indian market. International shipping is on our roadmap for 2026-27. For now, you can sell to customers across India.

For KYC verification, you need:

• PAN card number and PAN card photo
• Aadhaar number and Aadhaar card photo (front + back)
• Bank account details — account number, IFSC code, account holder name
• Cancelled cheque photo (recommended)
• GST certificate (only if you're GST registered, optional otherwise)
• FSSAI license (only for food products)

GST is not mandatory for unregistered sellers below the threshold (₹40 lakh annual turnover for most goods). We support all three categories: Regular GST, Composition Scheme, and Unregistered. HOCA can help you understand which is right for you.

Typically 24-48 hours after you submit complete KYC details. If HOCA verifies you on the ground, it can be even faster. You'll receive SMS and email notifications when your KYC is approved or if any clarification is needed.

If your KYC is rejected, we'll tell you exactly why and what to fix. You can resubmit with corrected information. Common reasons for rejection: blurry document photos, name mismatches between PAN and bank, expired documents, or incomplete information.

No, you need to be approved first. However, you can prepare everything in advance — set up your store, add products (in draft mode), configure delivery — so when you're approved, you can go live immediately.

There's no limit. List as many products as you want — for free. Bulk CSV upload is available if you have many products.

For each product:

• Product name and description
• Category and subcategory
• MRP and selling price
• Stock quantity
• At least one product image (multiple recommended)
• Variants (size, color, weight) if applicable
• Brand name (optional)

Our admin team reviews product listings before they go live. Photos must be clear, show the actual product, and not contain misleading information. HOCA can help you take professional photos if needed.

Yes! Our product manager fully supports variants. You can have a single product with multiple sizes, colors, weights, etc., each with their own price and stock.

We don't allow: counterfeit products, illegal items, weapons, alcohol, tobacco, drugs, products that misrepresent origin, or items that don't match Homebethe's "authentic, origin-based" focus. Mass-produced electronics, fast fashion, etc., are also not our focus.

You receive instant notifications via SMS, email, and (soon) mobile push notifications. The seller dashboard also shows new orders prominently.

Yes, you can reject orders within the time limit (typically 30 minutes). Common reasons: out of stock, can't fulfill on time, customer location not serviceable. However, frequent rejections will affect your seller rating.

You have two options: Platform Delivery (we manage logistics through our delivery network) or Self Delivery (you arrange delivery yourself, especially for local orders). You can choose per product or per order.

Local delivery is within your set radius (1-50 km from your shop) — typically same-day or next-day. Standard delivery is anywhere in India (in your selected delivery zones) — typically 3-7 days. You can offer one or both.

Returns are handled through our refund system. Customers raise return requests; admin reviews them; if approved, you'll be notified. Returned products are sent back, and amount is deducted from your wallet.

Earnings credit to your seller wallet automatically after order delivery confirmation. You can request payouts to your registered bank account whenever your wallet balance crosses the minimum threshold (default ₹500, customizable).

After you request a payout, admin reviews and approves it (usually within 24 hours). The bank transfer typically completes within 1-2 business days. So total time: 1-3 business days from request to bank account.

Commissions vary by category — from 5% (for traditional foods, women SHG, tribal products) to 10-12% (for standard MSME products). See our pricing page for full details.

Besides commission, there's a small payment gateway charge (~2%) for online payments. There are no other fees — no monthly subscription, no listing fees, no setup fees.

Yes! Homebethe generates GST-compliant invoices for both customers and sellers. You can download all your invoices from the Reports section. We also provide GST summary reports for filing.

HOCA stands for Homebethe Origin Commerce Alliance. It's our network of trained associates working directly with producers across India — helping with onboarding, KYC, verification, and ongoing support. Learn more about HOCA →

Yes, HOCA support is completely free for sellers. HOCA Associates are paid by Homebethe based on their performance. As a seller, you get all the help without any cost.

If you're interested in joining HOCA, contact us. We're always looking for passionate people in different regions of India who want to support local producers and earn through onboarding and ongoing support.

If you're in a region with active HOCA Associates, yes — they can visit you, help with documentation, photography, and onboarding. If HOCA is not yet active in your area, you can still register and onboard yourself online.

Yes, you can update your contact details anytime from the Profile section. For mobile number changes, an OTP verification may be required to ensure security.

Use the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. After verification, you can set a new password.

Currently, one account = one seller. If you have multiple distinct businesses, register them separately. We're working on a "multi-shop" feature for sellers with multiple branches.

If you wish to close your account, contact us. We'll process any pending payouts, settle your wallet balance, and deactivate your account. We're sorry to see you go!